A question mark hovering about a bright yellow background.Go a question? We've got the answers!

Selecting an award supplier is not a simple decision. It's more like a journey - one that we at Badges And Medals know can stir up more questions than the number of awards you're after!

As an accomplished award supplier, we've fielded these questions time and time again. We know how important it is to you that suppliers not only provide answers but do so with transparency.

That's why we've decided to pull back the curtain on our business and publish the most common questions our customers ask before partnering with us. We believe that transparency is the foundation of trust, and by openly addressing your concerns, we aim to turn what could be a stressful decision-making process into a straightforward and enjoyable experience.

Stick around as we answer your burning questions - from the first design to the final bill.

Want to jump to a specific question? We’ve got them linked for you below:

Common Questions About Badges And Medals:

Where is Badges and Medals based?

Badges And Medals proudly operate from three strategic locations across Australia, New Zealand and the United States, bringing our award-winning services closer to you. With offices in Sydney, Auckland and Michigan, we've established a strong regional presence to serve our clients.

However, our reach extends far beyond borders! While our roots are in the Southern Hemisphere, our awards have made their way to over 15 countries worldwide, including the United States of America, Pakistan, Indonesia, Samoa, and the United Arab Emirates. Distance is no barrier for recognizing excellence, and we take pride in delivering our exceptional awards to diverse corners of the globe.

An infograph showing all the countries that Badges And Medals has delivered custom awards to.
Distance is no barrier when it comes to delivering excellent awards!

Can I order small quantities of custom awards?

Yes, our customers can order small quantities of our custom awards!

However, it's important to note that most of our products have a minimum order quantity (MOQ). These are in place to cover the fundamental set up costs of crafting your custom award. It encompasses factors such as labour, facility rent, and materials. Without these MOQs, we would lose significant amounts of time and resources.

Here are the MOQs of our most popular products:

Do you offer discounts for large purchases?

Yes, we do! When you order a large number of medals at once, it allows us to optimise our medal-making process, use our resources more efficiently, and reduce overhead costs such as rent and salaries. We then pass these savings on to you by offering you a discount! Talk about a win-win.

The larger your order, the more you save. Just take a look at how different order amounts change the price of a 50mm metal medal with a custom ribbon from Badges And Medals:

  • 500 medals = around US$3.30 per medal
  • 5000 medals = around US$2.10 per medal
  • 50,000 medals = around US$1.40 per medal

If you have specific quantities in mind or questions about our bulk purchase discounts, feel free to connect with our dedicated team using our contact form.

An infograph showing how the price of a custom medal decreases when the medal order quantity increases.The more medals you order, the cheaper each medal becomes.

Are there any surprise fees?

The only fees that might surprise you are our set up fees. Here's the lowdown:

  • The first time a die-cast, or metal, award is made, we charge a set up fee. Think of our metal medals, crests and challenge coins. This fee covers the cost of creating the award’s mould, ensuring that your design is brought to life accurately. We don't charge this fee if you decide to order the award again. Here’s what these fees are:
    • Metal medals: a  $145 one-off fee.
    • Crests: a $185 one-off fee.
    • Challenge coins: a $185 one-off fee.
  • Additionally, we charge set up fees on orders containing custom ribbons, insert medals, wooden medals, and other custom awards. It covers the cost of setting up specialised machines.

Do you price match?

At Badges And Medals, we understand that money matters. We keep our awards budget-friendly, often offering them at a price lower than our competitors. On those rare occasions when we're not the cheapest on the block, we don't price match. 

Why? Because our pricing tells a story.

It reflects the meticulous attention to detail, superior materials, and decades of expertise that go into crafting each award. It also reflects the experience: when you choose Badges And Medals, you're signing up for exceptional customer service, fast turnaround times, and a product so good that it exceeds your expectations. By default, our products are priced as low as they can go without compromising on either quality or experience.

If you have specific budget constraints or questions about our pricing structure, we encourage you to contact our dedicated sales team using our contact form. We're happy to offer insights and options to create an award that aligns with your event budget without compromising on its quality.

Can you help with the award's design?

We have a team of dedicated in-house designers who help make each order shine. Simply tell us your ideas and let our designer bring your vision to life! The best part? This design service is free and you don't have to commit to anything to get started.

What is the typical production time for custom awards?

The production time for custom awards at Badges And Medals can vary depending on the type of award you're looking for. We understand that each project is unique, and our goal is to ensure the highest quality in every detail. Here's a general estimate for each of our most popular products:

Badges And Medals Order Timeline

If time is of the essence, we do offer rush orders. However, it's important to note that these may incur additional costs as they disrupt our production schedule and force us to reassign resources.

For a more accurate estimate we recommend reaching out through our contact form.

Can I see a sample before placing an order?

We get it - sometimes you need to see it to believe it! At Badges And Medals, we've got your back. While we do provide a digital mock-up with every order so that you can get a sneak peek of the greatness coming your way, we also have the option of physical samples.

There are two types of samples we can provide:

  • The first are samples of awards that we've previously made. This is great for when you've got your design stored but want to check whether the materials or colours you've chosen look good in person. We offer this service free of charge, but ask that you kindly return the samples once you've had your fill. (Don't worry; we provide a return bag to make sending them back easy!)
  • The second is a sample of your desired award, allowing you to touch, feel, and admire the precision that goes into each piece. This is a great option if you've got a bit of time up your sleeve. This service is free of charge if you decide to go ahead with the order. However, if you don't, you'll be charged a sample fee to cover the cost of our experts setting up and using their machines.

Just tell our team that you want samples and we'll make it happen!

Can I on-sell your awards?

Absolutely! We fully support your entrepreneurial spirit. Once you've received our awards, you're free to on-sell them to event goers, employees, organisations, sports teams - you name it!

What forms of payment do you take?

We accept two forms of payment: direct bank transfers or card payments over the phone.

However, card payments incur a 3.5% fee on your final bill to help cover the cost of processing. This isn't something we have a choice in: it's a fee charged by our bank because they believe it’s riskier to accept payments when the card isn't physically present. We transparently include this fee in your total amount due, aiming to provide clarity and openness in our billing process.

Can I pay in instalments?

Yes! We want to ensure that our services are accessible to a wide range of individuals and organisations, so we offer the option to spread payments over time on a case-by-case basis.

However, it's important to note that while we allow instalment payments, we don't actively encourage it. We prefer a straightforward and streamlined payment process to provide you with the best experience possible. If you find yourself considering instalments, we recommend contacting our dedicated team through our contact form to discuss your specific situation.

A custom 'City V Country Championships' medal made for OzTag Australia.
Our team of designers will help you bring your vision to life.

What happens if my awards arrive late?

We completely understand the stress that comes with the possibility of late arrivals, and we do everything in our power to ensure it doesn't happen. When you place an order with Badges And Medals, our team makes it a priority to log your event date. 

Our goal is to dispatch your awards well before that date to allow ample time for a seamless delivery. 

However, we're also realists. There have been instances where the postal service hasn't kept up with our enthusiasm. If, despite our combined efforts, the awards arrive after your event, we're committed to making it right. We understand the disappointment, and as a gesture of goodwill, we will offer a discount on your final bill. Your satisfaction is paramount, and we at Badges And Medals stand by our commitment to deliver not just awards but a positive experience from start to finish.

Is there a streamlined process for repeat orders?

Absolutely! Once your award design has received the green light, ordering again becomes a breeze. Once your design is in our system, there's no need to invest time creating a new one. This means you'll receive your award reruns quicker and easier than you did your first order!

You don’t even have to pay a set up fee when you reorder die-cast awards, such as metal medals, challenge coins, or crests. This is because we have your mould from your first order, streamlining the process and saving you from additional expenses. 

However, it's important to note that a set-up fee applies when ordering custom ribbons, insert medals, wooden medals, or custom trophies, even if the design mirrors your previous order. This fee is necessary to cover the cost of setting up our machines, a requirement each time these specific awards are manufactured. Despite this fee, we strive to make the reordering process as efficient and cost-effective as possible for all of our valued customers.

How long will the same design be available for reorder?

Badges And Medals keep award moulds available for reorder for three to four years. This ensures you have a generous window to reorder the same design for your events.

But while the moulds remain accessible for several years, we recommend considering a design switch-up sooner. Why? Because refreshing your design keeps your event dynamic and adds an element of excitement for your recipients. It's also a great way to show how your brand evolves!

Is there a question we didn't answer?

We've taken a deep dive into the nitty-gritty of working with Badges And Medals, giving you honest and transparent answers to the burning questions that have been swirling around your head. We trust that this information empowers you to make an informed decision about whether we're the right fit for you, just like we have been for hundreds of happy customers.

If you couldn't find the answer you were after or want more clarification, please don't hesitate to contact us using our contact form. Your satisfaction is our priority, and we're here to help you however we can.

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