---
title: A Behind-The-Scenes Look At Badges And Medals’ Customer Service
description: Curious how we keep our customers coming back? Discover the secret to our exceptional customer service at Badges And Medals in this behind-the-scenes blog post!
image: https://blog.badgesandmedals.com/hubfs/Blog%20Pics%20(10).png
---
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[](https://badgesandmedals.com/)
- Products
- [Challenge Coins](https://badgesandmedals.com/challenge-coins/)
- [Custom Medals](https://badgesandmedals.com/custom-medals/)
- [Government Insignia](https://badgesandmedals.com/products-government-insignia/)
- [Lapel Pins](https://badgesandmedals.com/badgewear/)
- [School Badge Wear](https://badgesandmedals.com/school-badge-wear/)
- TOOLS ⇥
- [Order Timeline Calculator](http://badgesandmedals.com/order-timeline/)
- Success Stories
- [Mass Participation](https://badgesandmedals.com/success-stories-mass-participation/)
- [Sporting Bodies](https://badgesandmedals.com/success-stories-sporting-bodies/)
- About
- [Who We Are](https://badgesandmedals.com/about/)
- [Sustainability Programmes](https://blog.badgesandmedals.com/learning-centre/badges-and-medals-sustainable)
- [Medal Reveal Videos](https://badgesandmedals.com/medal-reveal-videos/)
- [FAQs](https://blog.badgesandmedals.com/learning-centre/common-questions-badges-and-medals)
- [Pricing](https://badgesandmedals.com/pricing/)
- [Learning Centre](https://badgesandmedals.com/learning-centre/)
- [Get A Quote](https://badgesandmedals.com/contact/)
# A Behind-The-Scenes Look At Badges And Medals’ Customer Service
Written on 17/10/2024. Posted in [Custom Medals](https://blog.badgesandmedals.com/learning-centre/tag/custom-medals) , [Custom Challenge Coins](https://blog.badgesandmedals.com/learning-centre/tag/custom-challenge-coins) , [Custom Trophies](https://blog.badgesandmedals.com/learning-centre/tag/custom-trophies) , [Custom Government Insignia](https://blog.badgesandmedals.com/learning-centre/tag/custom-government-insignia) , [Custom Lapel Pins](https://blog.badgesandmedals.com/learning-centre/tag/custom-lapel-pins) .
.png?width=900&height=600&name=Blog%20Pics%20(10).png)
Ever been burned by bad communication?
You place an order and then - silence.
No updates, no idea when (or even if) your medals will arrive… until they do.
It’s frustrating and it happens more than you'd expect in the medal industry, particularly when folks try to save money by buying straight from [overseas factories](https://blog.badgesandmedals.com/learning-centre/supplier-beats-buying-medals-direct).
But it doesn’t have to be that way.
At Badges And Medals, we believe customers should never be left in the dark.
We've made 'communication' one of the cornerstones of our business, which means the moment you start working with us, we make sure you know exactly where your order stands.
Our customers trust us not just for the quality of our products, but for the high level of customer service we provide.
And we’ve got the proof to back it up:
- "Their customer service is excellent!" - Royal Life Saving Western Australia.
- "Great quality product and a responsive team that made the process super easy… It's nice knowing the timeline is always on schedule." - World Powerlifting.
- "You feel like the main priority with Badges And Medals." - Dubbo Football.
This post walks you through exactly how we keep you updated, using real emails we’ve sent to our customers.
By the end, you'll understand why working with us isn't just about delivering great medals - it's also about delivering you peace of mind.
## How We Keep You In The Loop:
1. ### The initial design concept
When you reach out to us, one of the first things we do is create a free design for your medal.
We get that your medal is unique to you, and we want to take the time to [develop designs that reflect that](https://blog.badgesandmedals.com/learning-centre/benefits-good-medal-design).
Plus, it gives you a chance to see if we’re a good fit for you or your organisation without having to loosen the purse strings.
Our experienced team starts by designing an image based on your ideas.
You don’t need to hand us a fully fleshed-out concept - a lot of clients just send us their logo and let us take the lead.
For example, here's what Sydney Ultra Marathon asked us:
Once we've made the artwork, we send it your way to see what you think.
This way, you have control over the design from the very beginning.
1. ### Feedback and revisions (if needed)
If we nail the artwork in one go, we skip to the next email.
But if it’s not quite there yet, that’s perfectly fine! The design process is all about collaboration, and we welcome all feedback - the good, the bad, and even the ugly.
As soon as you share your thoughts, our design team takes action.
They'll schedule a meeting together, review your suggestions, and then get to work on the changes.
We will then let you know when you can expect the new concepts.
Most orders only need one or two revisions.
However, we believe in getting it right, which means we’ll revise your design as many times as you need until it’s perfect.
1. ### Placing your order
Once you're happy with your design, we start making it.
But unlike some medal makers (we’re looking at you, overseas factories), we don’t just go silent.
You’ll get an update as soon as production begins telling you when we expect to send your order, so you’re not left guessing.
And because we value accuracy as much as speed, we also make sure to double-check your delivery details.
1. ### Final stages of production
About a week or two after you place your order, we will reach out to let you know where things stand and if our expected shipping date has changed.
Why? Because the last thing we want is for you to be sitting at your desk, wondering, "Is my order on track? Will it arrive in time for my event?"
We want your experience with us to be as stress-free as possible, and clear communication is the key to making that happen.
This is also when we'll send over your[free marketing materials](https://blog.badgesandmedals.com/learning-centre/free-event-marketing-tools) if you'd like them.
Take a look at the pro medal picture below as an example!
1. ### Dispatch and delivery
Now, we’ve reached the finish line.
Your order has been packed, shipped, and is on its way to you.
But we don’t just leave it there.
Once your order is dispatched, we’ll send you the tracking details so you can follow its journey in real-time.
This way, you’ll know exactly when to expect it - perfect for those who are working to a tight deadline.
---
Place your order today:
We all know that when communication breaks down, so does trust - and that’s the last thing you need when you're planning an event.
That's why we’ve shown you exactly how we at Badges And Medals keep our customers informed from the first design to the actual shipment.
Through real emails, we’ve demonstrated our commitment to transparency, ensuring you’re never left guessing about your order.
Now that you’ve seen how we do things, it’s time to experience it yourself.
[Place your order with us today](https://badgesandmedals.com/contact/) and enjoy the peace that comes with working with a team that puts communication first.
[Get a Quote](https://badgesandmedals.com/contact/)
### Categories
- [Custom Medals (51)](https://blog.badgesandmedals.com/learning-centre/tag/custom-medals)
- [Custom Challenge Coins (24)](https://blog.badgesandmedals.com/learning-centre/tag/custom-challenge-coins)
- [Design (17)](https://blog.badgesandmedals.com/learning-centre/tag/design)
- [Costs (8)](https://blog.badgesandmedals.com/learning-centre/tag/costs)
- [Custom Lapel Pins (7)](https://blog.badgesandmedals.com/learning-centre/tag/custom-lapel-pins)
- [Ethics (7)](https://blog.badgesandmedals.com/learning-centre/tag/ethics)
- [Custom Trophies (5)](https://blog.badgesandmedals.com/learning-centre/tag/custom-trophies)
- [Custom Government Insignia (4)](https://blog.badgesandmedals.com/learning-centre/tag/custom-government-insignia)
- [Event (2)](https://blog.badgesandmedals.com/learning-centre/tag/event)
- [Event Marketing (2)](https://blog.badgesandmedals.com/learning-centre/tag/event-marketing)
- [Freebies (2)](https://blog.badgesandmedals.com/learning-centre/tag/freebies)
see all
### Recent Posts
- [How Badges and Medals Sustainability Programs Work](https://blog.badgesandmedals.com/learning-centre/badges-and-medals-sustainable)
- [Sustainable Packaging For Medals: What Are The Options?](https://blog.badgesandmedals.com/learning-centre/sustainable-packaging-medal)
- [Are race registrations still discretionary?](https://blog.badgesandmedals.com/learning-centre/are-race-registrations-still-discretionary)
*Badges and Medals acknowledges the Traditional Custodians of Country throughout Australia and recognises their continuing connection to land, water, and community. We pay our respect to them and their cultures and to Elders past, present and emerging.*
### Contact & Locations
Email: [support@badgesandmedals.com](mailto:support@badgesandmedals.com)
Phone (AU): [+61 2 9066 6772](tel:+61290666772)
Phone (NZ): [+64 3 577 7733](tel:+6435777733)
ABN 80 662 795 682
### New Zealand
The Precinct,
40 Onehunga Mall,
Onehunga, Auckland, 1061
### Australia
Level 6,
10 Herb Elliott Ave,
Sydney Olympic Park, NSW, 2127
### United States
31435 Stephenson Hwy, Madison Heights, MI 48071
### Industries
[Government Insignia](https://badgesandmedals.com/government-insignia/)
[Event Medals](https://badgesandmedals.com/event-medals/)
[School Badge Wear](https://badgesandmedals.com/school-badge-wear/)
### Other Pages
[About](https://badgesandmedals.com/about/)
[Contact](https://badgesandmedals.com/contact/)
[Learning Centre](https://badgesandmedals.com/learning-centre/)
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